Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

For orders below 150$SGD, there will be a 15$SGD delivery charge.

Do you deliver internationally?

We only cater and deliver to and within Singapore.

Which payment methods are accepted in the Online Shop?

PayPal and major credit cards are accepted, direct bank transfer.

How long will the delivery take?

Our products are flown directly from France, please allow us at least 3 working days to process your order then ship them to you.

Can I cancel my order?

Due to the nature of the products, it is difficult for us to cancel an order. please contact our sales representative at info@clairatlantic.com as soon as possible to assist you with alternative options.

Who do I contact if there are any issues with my order?

We strongly advise our customers to check your products upon delivery. Any doubts? Please email us at info@clairatlantic.com, especially if it is related to the product quality.

How do I add items to my order?

Our platform is not yet ready to allow order modifications. If you need to add a few items to your order, please contact our sales representative at info@clairatlantic.com.

How secure is shopping in the Online Shop? Is my data protected?

We use PayPal and Stripe to handle the payment transactions, and as such, we do not store your financial information on our site.

What exactly happens after ordering?

Our specialist will process your order and will keep you informed on its status from order confirmation to final delivery.

Do I receive an invoice for my order?

You will receive an order receipt.

 

 

Send us an email

For other questions: please feel free to:

  • Email info@clairatlantic.com,
  • Call : 6259 4630,
  • Fax : 67220688.

We will get back to you in no time.